Refund Policy

CHRISWARDDIGITALSERVICES LIMITED (company no. 17300115), registered in England and Wales, trading as TradeGrade

Last updated: 23 June 2026

30-day money-back guarantee. If you're not satisfied with TradeGrade within your first 30 days on a paid plan, email us and we'll issue a full refund, no questions asked.

How it works

The guarantee applies to your first 30 days from the date of your initial payment on a paid plan (Starter, Pro Monthly, Pro Annual, or Pro+).
To request a refund, email info@tradegrade.co.uk from the email address associated with your TradeGrade account, letting us know you'd like a refund.
We aim to process refund requests within 5 business days.
Once a refund is issued, your subscription will be cancelled and you will lose access to paid features at that point.

After the first 30 days

The money-back guarantee applies specifically to your first payment on a plan. For billing periods after the initial 30 days, you can cancel your subscription at any time to stop future charges, but we don't offer pro-rated refunds for the remainder of an already-paid billing period. Your access continues until the end of that period.

Switching plans

If you switch from one paid tier to another, the 30-day guarantee applies only to your very first payment on the Service, not to each subsequent plan change.

Your statutory rights

If you're a consumer based in the UK, you may also have a separate legal right to cancel within 14 days of subscribing under the Consumer Contracts Regulations, independent of this guarantee. This policy is intended to be more generous than that minimum requirement, not a replacement for it. Nothing in this policy affects your statutory rights.

Questions

If you have any questions about billing, cancellations, or refunds, email info@tradegrade.co.uk — we're happy to help.